Mobile Associate, Store-in-Store - Retail Sales, Bilingual

T-Mobile • New York, NY

1d

About The Position

The Mobile Associate works as the face of T-Mobile in a warehouse or club kiosk setting, helping customers in a high-traffic retail environment. The role involves educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse or club member benefits. Associates use digital tools and effective communication to provide outstanding customer experiences as technology and customer needs evolve.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $21.50, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; actual incentives vary based on performance and full-time status.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations while continuously improving customer service skills.
• Build rapport, trust, and loyalty by adapting to customers’ pace and providing friendly, exceptional service.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED