Mobile Associate, Store in Store - Retail Sales, Bilingual

T-Mobile•Forney, TX

1d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. The role is centered on engaging customers in a high-traffic retail environment, building relationships, identifying customer needs, and educating customers about T-Mobile products and services. Associates use digital tools and solution-based selling to recommend wireless options, demonstrate their value, and help customers learn to self-serve through the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and keep up to date with personal results and current promotions. They work with nearby stores and leadership to support customers with account setup, device support, and account servicing. The role also includes store operations and opening and closing procedures, including securing kiosk cabinets and assets. Associates who complete the first 90 days of on-the-job training promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year; actual incentives vary by performance and full-time status. T-Mobile states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. The hourly base pay is $18.00, with an additional $5.00 per hour training pay during the initial training period. The position requires a high school diploma or GED, a minimum age of 18, and legal authorization to work in the United States. Six months of customer service and/or sales experience is preferred, with retail experience preferred.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, customer engagement, customer needs identification, customer service, leadership, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand how to use digital self-service tools and the T-Mobile app for their wireless needs.
Complete training on the T-Mobile in-store experience, skills, products, processes, systems, and reference resources; review personal results and current promotions to remain customer-ready.
Partner with nearby store locations to support customer onboarding.
Practice skills, share knowledge, and perform store operations, opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, engaging service and working to exceed customer expectations.
Proactively reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.