Mobile Associate, Store-in-Store, Bilingual | Retail Sales

T-Mobile•Raleigh, NC

7d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role uses solution-based selling and digital self-service tools to recommend wireless solutions and help customers understand how to use the T-Mobile app. Associates are expected to meet sales and quality-of-sale goals while providing exceptional customer experiences. Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review results and promotions to stay customer-ready, practice and share skills, support store operations, and perform opening and closing procedures. Responsibilities include securing kiosk cabinets and assets, carrying cabinet keys, and reporting lost keys or assets to a manager. Associates also follow up with customers, capture referrals, manage Be Back processes, make proactive sales contacts, and work with nearby store leaders and teams to support account setup, device support, and account servicing. The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. No travel is required. The stated hourly base pay is $18.00, with $5.00 per hour training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
Passion for customer satisfaction and ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and help resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, customer education, and product demonstrations.
Leverage digital self-service tools during customer interactions and onboarding, identify needs, and use solution-based selling to demonstrate T-Mobile products and services.
Recommend wireless solutions and help customers learn to self-serve and use the T-Mobile app.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills, practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Work with nearby store locations, leaders, and teams to support customer account setup, device support, and account servicing.