Retail Associate Travel Agent (In-Store Sales)
About The Position
AAA Club Alliance is hiring a sales-driven Retail Associate Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The position is based in an AAA store and uses AAA’s established travel sales strategy to build lasting client relationships, meet sales goals, and provide customer service. The role is open to candidates with retail sales and customer-service experience, including those new to the travel industry. The associate processes bookings, payments, and travel documentation in accordance with ARC, DOT, and AAA policies; explains AAA benefits and travel perks; and addresses client concerns with management guidance. Training, coaching, mentorship, and a required certification support advancement to Travel Agent and Senior Travel Agent roles. The company also offers company-sponsored IATAN cards, travel opportunities, and paid educational trips. The schedule is 37.5 hours per week: Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 5 p.m.; Sundays off. The store is located at 3321 Dayton Xenia Rd, Beavercreek, Ohio. Starting base pay is $15.54–$20 per hour, with eligibility for monthly incentive pay averaging $550–$1,100 after approximately six months of employment. The company states that pay may vary based on experience, geographic location, and other job-related factors.
Requirements
- High school diploma or equivalent.
- At least one year of retail experience.
- Excellent communication and customer-service skills.
- Strong organizational ability.
- Proficiency with travel booking systems and web-based applications.
- Working knowledge of geography.
- Obtain satisfactory pre-employment and post-employment screening results, including criminal, drug, and applicable state or vendor-specific screenings.
- Ability to obtain any necessary Membership license or other license required to perform the essential functions of the position.
- Earn the Certified Travel Associate (CTA) designation within two years of hire; the company covers program and testing costs and provides paid time to complete the certification.
Nice To Haves
- Associate’s degree or graduation from a travel school.
- At least one year of experience as a retail or leisure travel agent, or comparable travel experience.
Responsibilities
- Plan and sell domestic and international travel, including cruises, land tours, flights, and hotels.
- Use personal travel experiences to inspire and guide clients.
- Build long-term client relationships and encourage repeat business.
- Apply AAA’s travel sales strategy to achieve sales goals.
- Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
- Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
- Resolve client concerns with management guidance.
- Attend promotional events, training, and familiarization trips.
- Complete the Certified Travel Associate (CTA) designation within two years of hire.
Benefits
- Company-sponsored IATAN card for travel discounts and access to personal travel opportunities at exclusive rates.
- Paid educational trips.
- Medical, dental, and vision plan options.
- Retirement plans, including a 401(k) with company match up to 7%.
- More than two weeks of paid time off accrued in the first year.
- Up to two weeks of paid parental leave.
- Paid company holidays.
- Company-provided volunteer opportunities and one volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
- Training, coaching, mentorship, and career-growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
