Associate Retail Travel Agent

AAA Mid-Atlantic•Tulsa, OK

11d•$16 - $20•Onsite

About The Position

AAA Club Alliance is seeking an enthusiastic, sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel. The role is suited to people with strong sales and customer-service skills, a willingness to learn, and comfort using technology, whether they are new to travel or already have travel-industry experience. The agent uses personal travel experience to advise clients, develops lasting client relationships, and follows AAA’s travel sales strategy to meet sales goals. The position includes structured training, coaching, mentorship, continuing learning, and a required certification, with a path to advance to Retail Travel Agent and Senior Retail Travel Agent roles. The agent books cruises, land tours, flights, hotels, and other travel; processes bookings, payments, and travel documents in compliance with ARC, DOT, and AAA policies; informs clients about AAA benefits and the AAA-branded credit card; and handles client concerns with management guidance. The role also includes promotional events, training, and familiarization trips. The position is based at the AAA store at 2121 E. 15th Street, Tulsa, Oklahoma. The stated schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with Saturdays and Sundays off, for a 37.5-hour work week.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience.
Excellent communication and customer-service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Earn the Certified Travel Associate (CTA) designation within two years of hire; the company covers program and testing costs and provides paid time for certification.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
Ability to obtain a necessary Membership license or other license required to perform the essential functions of the position, if applicable.

Nice To Haves

Associate’s degree or graduation from travel school.
At least 1 year of experience as a retail/leisure travel agent or comparable travel experience.

Responsibilities

Create domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Use AAA’s travel sales strategy to support success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.

Benefits

Company-sponsored IATAN card for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Medical, dental, and vision plan options.
Retirement plans, including a 401(k) with company match up to 7%.
Paid time off: 3+ weeks accrued in the first year; the benefits summary also specifies 2+ weeks within the first year.
Up to 2 weeks of paid parental leave.
Paid company holidays.
Company-provided volunteer opportunities and one volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
Monthly incentive pay, with an average payout of $550–$1,100 per month after approximately 6 months of employment.