Associate Retail Travel Agent

AAA Club Alliance•Tulsa, OK

9d•Onsite

About The Position

AAA Club Alliance is seeking an enthusiastic, sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel. The role is suited to candidates with strong sales and customer-service skills, a passion for travel and learning, and comfort with technology. New and experienced travel professionals are encouraged to apply. The position includes structured training, coaching, mentorship, ongoing learning, and required certification, with a career path to Retail Travel Agent and Senior Retail Travel Agent roles. The position is based at the AAA store at 2121 E. 15th Street, Tulsa, OK 74104. It follows a Monday–Friday schedule of 9:00 a.m.–5:30 p.m., with Saturdays and Sundays off, for a 37.5-hour work week. Starting base pay is $15.50–$20 per hour, adjusted based on experience, geographic location, and other job-related factors. The position is eligible for monthly incentive pay, with an average payout of $550–$1,100 after approximately six months of employment. AAA provides company-sponsored IATAN cards, travel discounts, personal travel opportunities at exclusive rates, and paid educational trips. The company covers the cost of the required Certified Travel Associate program and testing and provides paid time to complete the certification. Full-time associates are offered benefits including medical, dental, and vision plans, retirement plans, paid parental leave, paid time off, paid company holidays, volunteer opportunities, a free AAA membership, and continuing-learning reimbursement. Applicants must meet satisfactory pre-employment and post-employment screening requirements, which may include criminal, drug, state, and/or vendor-specific screenings, and may need to obtain a membership license or other required license. ACA is an equal opportunity employer committed to an inclusive workplace.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience.
Excellent communication and customer-service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain the Certified Travel Associate (CTA) designation within two years of hire.
Satisfactory pre-employment and post-employment screening results, including applicable criminal, drug, state, and/or vendor-specific screenings.
Ability to obtain a necessary Membership license or other license required to perform the essential functions of the position.

Nice To Haves

Associate’s degree or graduation from travel school.
At least 1 year of experience as a retail/leisure travel agent or other comparable travel experience.

Responsibilities

Create domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Use AAA’s travel strategy to support sales success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips to maintain industry knowledge.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Medical, dental, and vision plan options.
Retirement plans, including a 401(k) plan with company match up to 7%.
More than 3 weeks of accrued paid time off in the first year, as stated in the position details; the benefits section also describes 2+ weeks of PTO within the first year.
Up to 2 weeks of paid parental leave.
Paid company holidays.
Company-provided volunteer opportunities and 1 volunteer day per year.
Free AAA membership.
Continuing-learning reimbursement up to $5,250 per year.
Company-paid CTA program and testing, with paid time to complete the certification.
Monthly incentive pay, with an average payout of $550–$1,100 after approximately 6 months of employment.