Associate Retail Travel Agent

AAA Club Alliance•Westminster, MD

7d•Onsite

About The Position

AAA Club Alliance is seeking an enthusiastic, sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel. The position is suited to people with strong sales and customer-service skills, a passion for learning, and comfort with new technology. The role offers training, coaching, mentorship, and a career path toward Travel Agent and Senior Travel Agent positions. It is based at the AAA store at 1030 Baltimore Boulevard, Suite 140, Westminster, Maryland 21157. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.; Sundays off. The work week is 37.5 hours. The starting base compensation is $17.18 to $22.00 per hour, adjusted based on experience, geographic location, and other job-related factors as permitted by law. The role is eligible for monthly incentive pay, averaging $550 to $1,100 after approximately six months of employment. Associates receive training and coaching, company-sponsored IATAN cards, paid educational trips, and opportunities for professional growth. Required certification is the Certified Travel Associate (CTA), to be completed within two years of hire; the company covers the program and testing costs and provides paid time to complete it. The position requires a high school diploma or equivalent and at least one year of retail experience. A minimum of one year of retail/leisure travel-agent experience or comparable travel experience is preferred. Candidates must have satisfactory pre-employment and post-employment screening results, which may include criminal, drug, state, or vendor-specific screenings, and may need to obtain a required membership license or other credential to perform the role.

Requirements

High school diploma or equivalent.
At least one year of retail experience.
Excellent communication and customer-service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain the Certified Travel Associate (CTA) designation within two years of hire; the company covers program and testing costs and provides paid time to complete certification.
Satisfactory pre-employment and post-employment screening results, including applicable criminal, drug, state, or vendor-specific screenings.
Ability to obtain a required membership license or other credentials as needed to perform the essential functions of the position.

Nice To Haves

Associate’s degree or graduation from a travel school.
At least one year of experience as a retail/leisure travel agent or comparable travel experience.

Responsibilities

Create domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Use AAA’s travel strategy to support sales success and meet sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips to stay informed about the travel industry.

Benefits

Base salary of $17.18 to $22.00 per hour.
Eligible for monthly incentive pay, averaging $550 to $1,100 after approximately six months of employment.
Three or more weeks of paid time off accrued in the first year; the benefits section also states 2+ weeks of PTO in the first year.
Medical, dental, and vision plan options.
Up to two weeks of paid parental leave.
401(k) plan with company match up to 7%.
Paid company holidays.
Company-provided volunteer opportunities and one volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Company-paid CTA program and testing costs, with paid time to complete the certification.
Training, coaching, mentorship, ongoing learning, and career-growth opportunities.