Associate Retail Travel Agent

AAA Mid-Atlantic•Zanesville, OH

5d•$15 - $19•Onsite

About The Position

AAA Club Alliance is seeking a sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The role combines sales, customer service, travel planning, and relationship building, using personal travel experience and AAA’s established travel strategy to guide clients and meet sales goals. Associates process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies; explain AAA benefits and travel perks; and resolve client concerns under management guidance. The position includes structured training, coaching, mentorship, ongoing learning, and a required certification, with a path to progress to Retail Travel Agent and Senior Retail Travel Agent roles. The company provides company-sponsored IATAN cards, personal travel opportunities at exclusive rates, and paid educational trips. The role is based at the AAA store at 3934 Taryn Trace, Zanesville, Ohio. The schedule is Monday 9 AM–6 PM, Tuesday through Friday 9 AM–5 PM, and Saturday 9 AM–12 PM, totaling 37.5 hours per week, with Sundays off. Starting base compensation is $14.73–$19 per hour, adjusted based on experience, geographic location, and other job-related factors. The position is eligible for monthly incentive pay averaging $550–$1,100 after approximately six months of employment. Full-time associates are offered benefits including medical, dental, and vision plan options, retirement plans, paid parental leave, PTO, paid company holidays, volunteer opportunities, a free AAA membership, and learning reimbursement.

Requirements

High school diploma or equivalent.
At least one year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
Ability to obtain any necessary Membership license or other license required to perform the essential functions of the position.
Earn the Certified Travel Associate (CTA) designation within two years of hire; the company covers program and testing costs and provides paid time to complete it.

Nice To Haves

Associate’s degree or graduation from a travel school.
At least one year of experience as a retail/leisure travel agent or comparable travel experience.
Personal travel experience.

Responsibilities

Create domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Use AAA’s travel strategy to support sales success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.
Complete the required Certified Travel Associate (CTA) certification within two years of hire.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Medical, dental, and vision plan options.
Up to two weeks of paid parental leave.
401(k) plan with company match up to 7%.
Three or more weeks of PTO accrued in the first year, also described as 2+ weeks within the first year.
Paid company holidays.
Company-provided volunteer opportunities and one volunteer day per year.
Free AAA membership.
Continual learning reimbursement up to $5,250 per year.
Monthly incentive pay averaging $550–$1,100 after approximately six months of employment.
Company-funded CTA certification program and testing, with paid time to complete the certification.
Training, coaching, mentorship, and ongoing learning.