Retail Associate Travel Agent (In-Store Sales)

AAA Club Alliance•Tulsa, OK

5d•Onsite

About The Position

AAA Club Alliance is hiring a sales-driven Retail Associate Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The position is based at the AAA store at 10051 S. Yale, Suite 106, Tulsa, Oklahoma. Associates use their travel knowledge and personal experiences to advise clients, build long-term relationships, and meet sales goals while providing exceptional customer service. The role includes processing bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies; explaining AAA benefits and travel perks; and resolving client concerns with management guidance. Associates also attend promotional events, training, and familiarization trips. Structured training, mentorship, ongoing learning, and required certification provide a path to a Travel Agent role and then Senior Travel Agent. The scheduled hours are Monday through Friday, 9:00 a.m. to 5:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m., for a 37.5-hour workweek. Sundays are off. Starting base pay is $15.54–$20 per hour, with eligibility for monthly incentive pay averaging $550–$1,100 after approximately six months of employment. Full-time associates receive a comprehensive benefits package.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain the Certified Travel Associate (CTA) designation within two years of hire; the company covers program and testing costs and provides paid time to complete the certification.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
Ability to obtain any necessary Membership license or other license required to perform the position’s essential functions.

Nice To Haves

Associate’s degree or graduation from a travel school.
At least 1 year of experience as a retail/leisure travel agent or other comparable travel experience.

Responsibilities

Create domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and turn first-time clients into loyal travelers.
Use AAA’s travel strategy to support sales success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns with management guidance.
Attend promotional events, training, and familiarization trips.

Benefits

Company-sponsored IATAN card for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Monthly incentive pay, with an average payout of $550–$1,100 after approximately six months of employment.
3+ weeks of paid time off accrued in the first year.
Medical, dental, and vision plan options.
Up to 2 weeks of paid parental leave.
401(k) plan with company match up to 7%.
Paid company holidays.
Company-provided volunteer opportunities and 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
Paid time to complete the CTA certification.