Retail Associate Travel Agent (In-Store Sales)

AAA Club Alliance•Beavercreek, OH

7d•Onsite

About The Position

AAA Club Alliance is hiring a sales-driven Retail Associate Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The position combines sales and customer service with travel booking, client relationship-building, and education about AAA travel benefits. Candidates may be new to the travel industry, but must have retail experience and be willing to complete required travel-agent certification. The role offers training, coaching, mentorship, and a path to a Travel Agent role and then a Senior Travel Agent level. The position is based at the AAA store at 3321 Dayton Xenia Rd, Beavercreek, Ohio. The schedule is 37.5 hours per week, Monday through Friday between 8 a.m. and 6 p.m. and Saturday between 8 a.m. and 5 p.m., with Sundays off. Starting base pay is $15.54 to $20 per hour, with eligibility for monthly incentive pay averaging $550 to $1,100 after approximately six months of employment. Pay is adjusted based on experience, location, and other job-related factors. The company covers the cost of the required Certified Travel Associate (CTA) program and testing and provides paid time to complete the certification. Associates may also receive company-sponsored IATAN cards, travel discounts, personal travel opportunities, and paid educational trips. Full-time associates are offered a benefits package that includes medical, dental, and vision plans, retirement plans, paid time off, paid parental leave, paid company holidays, a free AAA Membership, volunteer opportunities, and continuing-learning reimbursement.

Requirements

High school diploma or equivalent.
At least one year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state and/or vendor-specific screenings.
Ability to obtain any necessary Membership license or other license required to perform the essential functions of the position.
Obtain the Certified Travel Associate (CTA) designation within two years of hire.

Nice To Haves

Associate’s degree or graduation from a travel school.
At least one year of experience as a retail or leisure travel agent, or other comparable travel experience.

Responsibilities

Plan domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term relationships and develop client loyalty.
Use AAA’s established travel strategy to support sales success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.
Complete the required Certified Travel Associate (CTA) certification within two years of hire.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Monthly incentive pay, with an average payout of $550–$1,100 per month after approximately six months of employment.
Three or more weeks of accrued paid time off in the first year; full-time associates are also described as receiving 2+ weeks of PTO within the first year.
Medical, dental, and vision plan options.
Retirement plans, including a 401(k) with company match up to 7%.
Up to two weeks of paid parental leave.
Paid company holidays.
Company-provided volunteer opportunities and one volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
Company-paid CTA program and testing, with paid time to complete the certification.
Training, coaching, mentorship, and career-growth opportunities.