Retail Store Associate Jobs

About The Position

Requirements

• Must be able to work weekends, nights, and holidays.
• Strong communication skills.
• Strong basic math skills.
• Ability to lift up to 25 pounds.
• Ability to stand for a full eight-hour shift.
• Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
• A commitment to follow through on commitments.

Nice To Haves

• Retail or service industry experience.
• Interest in jewelry and helping customers choose earrings.
• Independent, can-do approach; exceptional customer service; comfort in busy and quiet periods; enjoyment of spending time with people; friendly and outgoing manner; teamwork; and flexibility to help where needed.

Responsibilities

• Greet and welcome customers and help create a celebratory environment.
• Check customers in and help them book appointments using POS, technology, and software systems.
• Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
• Answer questions about piercing procedures, aftercare, and products in person and by phone.
• Promote and upsell jewelry, aftercare kits, and related products.
• Maintain current knowledge of product materials, styles, and care instructions.
• Work toward or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
• Keep the studio clean, organized, and stocked with necessary supplies.
• Follow health and safety regulations, especially those related to piercing procedures and hygiene.
• Help managers receive, restock, price, display, clean, and maintain inventory and visual displays.
• Work with Studio Managers and Studio Nurse Piercers to provide seamless customer service.
• Participate in team meetings and training sessions to develop skills and product knowledge.
• Support studio-wide goals and a positive work environment.
• Accurately process sales, returns, and exchanges.
• Conduct stock checks and replenish displays as needed.
• Maintain customer records, including consent and waiver forms and aftercare instructions.

Benefits

• 401(k) and Roth IRA plans.
• Employee discounts on products and services.
• Employee Assistance Program (EAP) resources.
• Team member referral bonus plan for studio positions.
• Commission in addition to hourly compensation.