Retail Store Associate

Rowan•Dedham, MA

6d•$15 - $19•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Studio Sales Associate for its Legacy Place studio. The associate creates an exceptional piercing and shopping experience, helps customers with ear piercings and product recommendations, and maintains the studio’s cleanliness and safety standards. The role brings Rowan’s brand, product knowledge, and ear-stacking style to life through engaging customer interactions. This is an hourly, non-exempt position reporting to the Studio Manager.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full eight-hour shift.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
A commitment to follow through on commitments.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Independent, can-do approach; exceptional customer service; comfort in busy and quiet periods; enjoyment of spending time with people; friendly and outgoing manner; teamwork; and flexibility to help where needed.

Responsibilities

Greet and welcome customers and help create a celebratory environment.
Check customers in and help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer questions about piercing procedures, aftercare, and products in person and by phone.
Promote and upsell jewelry, aftercare kits, and related products.
Maintain current knowledge of product materials, styles, and care instructions.
Work toward or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, especially those related to piercing procedures and hygiene.
Help managers receive, restock, price, display, clean, and maintain inventory and visual displays.
Work with Studio Managers and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions to develop skills and product knowledge.
Support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.