Mobile Associate - Retail Sales, Store in Store

T-Mobile•Pearl City, HI

6d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, using technology and product knowledge to educate customers, demonstrate solutions, and recommend products and services that help customers stay connected. The role emphasizes creating outstanding customer experiences and showcasing the value of T-Mobile’s warehouse or club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $20.50, plus $5.00 per hour in training pay; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include consultative selling, customer needs identification, communication, customer satisfaction management, customer service, customer engagement, relationship building, coaching, leadership, sales techniques, customer education, sales, customer communications, product knowledge, customer referrals, and sales prospecting.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse or club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations to continually improve customer service.
Build rapport, trust, and loyalty by providing friendly, personalized service and adapting to each customer’s pace.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Meet customer needs by educating, demonstrating, and recommending relevant products and solutions.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the training period.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert, with actual incentives varying by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.