Retail Store Associate
Goodwill Industries of Middle Tennessee • Shelbyville, TN5d • Onsite
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Retail Store Associate
Goodwill Industries of Middle Tennessee•Shelbyville, TN
•Onsite
About The Position
The Retail Store Associate provides customer service to donors and customers during daily store operations and helps reach preset sales goals. The role prepares donated items for retail sale and prioritizes service to customers and donors. Associates promote a positive work environment that reflects the organization's vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in interactions with team members, donors, customers, management, and persons served. Responsibilities span cashiering, production, and general store operations. Cashier duties include serving guests courteously, completing register tasks, maintaining register areas, following phone and paging procedures, complying with loss-prevention practices, maintaining merchandise displays, performing housekeeping, rotating merchandise, following the dress code, and completing opening and closing procedures. Production duties include pricing donated goods, selecting quality products for E-Commerce, stocking the sales floor, and preparing products for shipping according to standard procedures. Across all areas, associates provide customer service, follow merchandising and company standards, maintain a safe and welcoming environment, wear personal protective gear, and meet attendance expectations.
Requirements
- No high school diploma or GED is required.
- No previous experience is required.
- Ability to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Ability to problem-solve, prioritize, and multitask.
- Excellent decision-making skills and strong attention to detail.
- Ability to perform basic math and manage a budget.
- Ability to operate a cash register.
- Basic computer skills, including basic Excel and email.
- Ability to stand, bend, and reach for the duration of the shift.
- Ability to lift, push, and pull a minimum of 50 pounds.
Nice To Haves
- Experience in retail, customer service, or production is preferred.
Responsibilities
- Provide courteous, enthusiastic customer service to donors and customers.
- Perform register tasks, including verifying funds, accurately counting down the register, and keeping register areas clean and stocked.
- Follow phone etiquette, use the paging system, and comply with loss-prevention procedures.
- Maintain floor visual presentations and merchandise displays.
- Perform housekeeping duties, including sweeping, mopping, vacuuming, wiping shelves, and dusting store areas, processing areas, donation centers, restrooms, and dressing rooms.
- Rotate merchandise and follow merchandising standards for product placement and stock rotation.
- Follow the retail dress code and perform opening and closing procedures.
- Price donated products to meet production standards and store sales goals.
- Select quality donated products within Goodwill stores for E-Commerce.
- Transfer saleable items to the sales floor to keep the store stocked in accordance with production goals.
- Prepare products for shipping according to standard operating procedures.
- Be at the designated work area and ready to work by the scheduled time, and maintain regular, reliable attendance.
- Follow company policies, procedures, and legal requirements, and help maintain a safe, welcoming environment.
- Wear personal protective gear and use typical janitorial mechanical equipment, such as a floor scrubber.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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