Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Evansville, IN

6d • Onsite

About The Position

T-Mobile is hiring a Mobile Associate to represent the company inside a warehouse or club kiosk. The role serves customers in a high-traffic retail environment by educating them about products and services, demonstrating and recommending solutions, and showcasing the value of T-Mobile warehouse/club member benefits. Associates use digital tools and product knowledge to create positive customer experiences and help customers stay connected.

The position includes training on the store-in-store experience, products, processes, systems, and reference resources. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The role offers an hourly base pay of $18, plus $5 per hour in training pay; T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status.

This is described as a part-time opportunity. The role requires a high school diploma or GED, applicants to be at least 18 years old, and legal authorization to work in the United States. Six months of retail customer service and/or sales experience is preferred. Travel is not required. The position is not DOT regulated and is not safety sensitive.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations.
• Provide friendly, exceptional customer service and exceed customer expectations by establishing rapport, trust, and loyalty.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED