Retail Store Associate Jobs

About The Position

Requirements

• Must be able to work weekends, nights, and holidays.
• Must have open and flexible availability, including flexibility from week to week.
• Strong communication skills.
• Strong basic math skills.
• Able to lift up to 25 pounds.
• Able to stand for a full 8-hour shift.
• The role may involve climbing ladders, bending, lifting, pushing, and reaching above and below the waist.

Nice To Haves

• Retail or service industry experience.
• Interest in jewelry and helping customers choose earrings.
• A customer-service-oriented, friendly, outgoing, and team-focused approach.
• Ability to work independently, stay productive in busy or quiet periods, and lend a helping hand.

Responsibilities

• Warmly greet and welcome customers, creating a celebratory environment.
• Check customers in or help them book appointments using point-of-sale technology and software systems.
• Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
• Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
• Promote Rowan products, including non-piercing jewelry and aftercare kits, and meet or exceed individual sales targets and performance metrics.
• Maintain current knowledge of product materials, styles, and care instructions.
• Keep the studio clean, organized, and stocked with necessary supplies, jewelry, and piercing and cleaning products.
• Follow health and safety regulations, particularly those concerning piercing procedures and hygiene.
• Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
• Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
• Participate in team meetings and training sessions and support studio goals and a positive work environment.
• Accurately process sales, returns, and exchanges.
• Conduct stock checks and replenish displays as needed.
• Maintain customer records, including consent and waiver forms and aftercare instructions.

Benefits

• Commission in addition to hourly compensation.
• 401(k) and Roth IRA plans.
• Employee discounts on products and services.
• Employee Assistance Program resources.
• Team Member Referral Bonus plan for Studio positions.