Retail Lead Store Associate

Curaleaf•Westmont, CA

5d•Onsite

About The Position

The Lead Store Associate is a full-time retail role at Curaleaf in Westmont, Illinois. The position leads by example to deliver welcoming, knowledgeable customer service while guiding associates, supporting store operations, and helping maintain a compliant, high-performing environment. The role includes consultative selling, coaching and training team members, managing opening and closing tasks, supporting inventory accuracy, and acting as a go-to leader when store management is absent. Candidates must be at least 21 years old and available to work weekdays, evenings, weekends, holidays, and occasional overnights. Starting pay is $19.50–$21.50 per hour, plus tips.

Requirements

Must be at least 21 years of age.
High school diploma or GED certificate.
At least 1 year of experience in a customer-facing or sales environment.
At least 1 year of experience using point-of-sale systems and handling cash.
At least 6 months of leadership experience in a retail environment.
At least 6 months of hands-on retail store operations experience, including opening and closing procedures and cash-drawer reconciliation.
Curaleaf team members must have at least 6 months of Store Associate experience demonstrating consistent performance.
Strong leadership and team-building skills, including the ability to coach and motivate others.
Familiarity with retail standard operating procedures, safety protocols, and loss prevention practices.
Strong attention to detail, particularly in cash handling and inventory management.
Excellent customer service and interpersonal communication skills.
Strong problem-solving and decision-making abilities.
Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
Availability for a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
Ability to multitask and quickly pivot between tasks.
Comfort using technology and learning new tools.
Strong time-management and organizational skills.
Strong de-escalation skills and the ability to redirect upset customers toward a positive guest experience.
Basic proficiency in mathematics and computer applications.
Solution-driven mindset when working with upset customers.
Strong conflict-resolution skills and ability to handle high-stress situations.
Initiative and a proactive approach in supporting store leadership.
Ability to work across all store stations according to business needs.

Nice To Haves

Knowledge of inventory management, systematic merchandise restocking, online and in-store order fulfillment, daily inventory counts, and comprehensive inventory audits.
Sales experience focused on tracking key performance indicators and meeting sales targets.
Experience in a regulated retail setting.

Responsibilities

Create a warm, welcoming customer environment and coach associates to provide exceptional service.
Help associates build customer relationships through personalized product recommendations and product education.
Encourage consultative selling, including open-ended questions, active listening, upselling, and complementary product recommendations.
Guide the team in enrolling guests in the rewards program and capturing customer insights.
Help resolve customer concerns with empathy and professionalism, using de-escalation and conflict-resolution skills.
Promote a respectful, inclusive, collaborative workplace and positive teamwork.
Execute opening and closing duties, including daily huddles and cash reconciliation.
Verify customer IDs and maintain accurate point-of-sale profiles.
Process transactions and fulfill orders accurately to maintain inventory integrity.
Lead inventory counts and participate in overnight audits.
Maintain a clean, organized, guest-ready store.
Follow standard operating procedures, safety protocols, and state regulations.
Meet daily key performance indicator goals and stay informed about promotions and product updates.
Guide associates in daily operations and lead by example in customer service and operational excellence.
Train new hires and conduct ongoing training sessions.
Provide real-time coaching and feedback, delegate tasks, and support team performance.
Act as the go-to leader when store management is absent and support conflict resolution.
Adapt to changing business needs and work across store stations as needed.