Retail Lead Store Associate

Curaleaf•York, PA

3d•Onsite

About The Position

The Lead Store Associate is a customer-facing retail leader who delivers exceptional guest experiences while guiding and inspiring the store team. The role serves as a brand ambassador, drives performance, and helps maintain a welcoming, compliant, and high-performing store environment. The associate supports daily operations, coaches team members, fulfills sales and service goals, and acts as the go-to leader when store management is absent. This full-time position is based at 1517 N. George Street, York, Pennsylvania. Candidates must have open availability on weekdays, evenings, weekends, and holidays, and be available for occasional overnight work. The advertised starting pay is $18.50 per hour plus tips; the posted pay range is $18.50–$20.50 per hour.

Requirements

Must be at least 21 years of age.
High school diploma or GED certificate.
At least 1 year of experience in a customer-facing or sales environment.
At least 1 year of experience using POS systems and handling cash.
At least 6 months of leadership experience in a retail environment.
At least 6 months of hands-on retail store operations experience, including opening and closing procedures and cash drawer reconciliation.
Curaleaf team members must have at least 6 months of Store Associate experience with consistent performance.
Strong leadership and team-building skills, including the ability to coach and motivate others.
Familiarity with retail standard operating procedures, safety protocols, and loss prevention practices.
Strong attention to detail, especially in cash handling and inventory management.
Excellent customer service, interpersonal communication, problem-solving, and decision-making skills.
Ability to work independently and collaboratively in a high-volume, compliance-driven setting.
Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
Ability to multitask and quickly pivot between tasks.
Comfort with technology and learning new tools.
Strong time-management and organizational skills.
Strong de-escalation and conflict-resolution skills, including the ability to redirect upset customers and handle high-stress situations.
Basic proficiency in mathematics and computer applications.
Solution-driven mindset when handling customer concerns.
Ability to support store leadership proactively and take initiative.
Ability to stand for extended periods; regularly stand, walk, talk, hear, stoop, kneel, crouch, or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 25 pounds. Occasionally, ability to climb, balance, and lift up to 50 pounds.
Close vision (clear vision at 20 inches or less) is required.
Ability to work in confined spaces and tolerate potential exposure to dust, pollen, and plant pathogens, as well as a high-stress, changing work environment.

Nice To Haves

Knowledge of inventory management, systematic merchandise restocking, online and in-store order fulfillment, daily inventory counts, and comprehensive inventory audits.
Sales experience focused on tracking key performance indicators and meeting sales targets.
Experience in a regulated retail setting.

Responsibilities

Create a warm, welcoming environment and coach the team to deliver exceptional customer service.
Guide associates in building customer relationships through personalized product recommendations and product education.
Encourage consultative selling, open-ended questions, active listening, upselling, and complementary product recommendations.
Guide the team in enrolling guests in the rewards program and capturing customer insights.
Help resolve customer concerns with empathy and professionalism; support de-escalation and conflict resolution.
Promote a respectful, inclusive, collaborative, and positive workplace culture.
Execute opening and closing duties, including daily huddles and cash reconciliation.
Verify customer identification and maintain accurate point-of-sale profiles.
Process transactions and fulfill orders accurately to maintain inventory integrity.
Lead inventory counts and participate in overnight audits.
Keep the store clean, organized, and guest-ready.
Follow standard operating procedures, safety protocols, and state regulations.
Achieve daily key performance indicator goals and stay informed about promotions and product updates.
Guide and support associates in daily operations and model strong customer service and operational practices.
Train new hires and conduct ongoing training sessions.
Provide real-time coaching and feedback, delegate tasks, and support team performance.
Act as the go-to leader in the absence of store management and take on additional duties as needed.
Work across store stations and adapt to business needs.