Retail Lead Store Associate

Curaleaf•Phoenix, AZ

10d•Onsite

About The Position

As a Lead Store Associate, you deliver exceptional customer experiences while guiding and inspiring the team. You serve as a brand ambassador, help drive performance, and contribute to a welcoming, compliant, and high-performing retail store environment. The role combines customer service, sales, store operations, and team leadership in a high-volume, compliance-driven setting. The position is full-time, based at 4415 East Monroe Street, Phoenix, Arizona, and requires open availability on weekdays, evenings, weekends, and holidays, with occasional overnight availability. Starting pay is $17.50–$19.25 per hour plus tips. You lead by example on the sales floor, coach associates, support customer relationships and service recovery, and help the team meet sales and customer-loyalty goals. You also perform opening and closing duties, cash reconciliation, inventory activities, order fulfillment, and compliance procedures. In the absence of store management, you may act as the go-to leader and take initiative to support store operations. The work environment may involve exposure to dust, pollen, and plant pathogens, as well as working in confined spaces and adapting to an ever-changing environment. Physical duties include standing for extended periods; standing, walking, talking, hearing, stooping, kneeling, crouching, crawling, reaching, and using hands and fingers; lifting up to 25 pounds regularly and occasionally up to 50 pounds; and occasionally climbing and balancing. Close vision is required.

Requirements

Must be at least 21 years old.
High school diploma or GED certificate.
At least 1 year of experience in a customer-facing or sales environment.
At least 1 year of experience using point-of-sale systems and handling cash.
At least 6 months of retail leadership experience.
At least 6 months of hands-on retail store operations experience, including opening and closing procedures and cash-drawer reconciliation.
Curaleaf team members must have at least 6 months of experience as a Store Associate demonstrating consistent performance.
Strong leadership and team-building skills, including the ability to coach and motivate others.
Familiarity with retail standard operating procedures, safety protocols, and loss-prevention practices.
Strong attention to detail, particularly in cash handling and inventory management.
Excellent customer service and interpersonal communication skills.
Strong problem-solving and decision-making abilities.
Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
Flexible availability, including evenings, weekends, holidays, and occasional overnights.
Ability to multitask and quickly pivot between tasks.
Comfort using technology and learning new tools.
Strong time-management and organizational skills.
Strong de-escalation and conflict-resolution skills, including the ability to redirect upset customers and handle high-stress situations.
Basic proficiency in mathematics and computer applications.
Solution-driven mindset when handling upset customers.
Initiative and a proactive approach to supporting store leadership.
Ability to stand for extended periods and regularly stand, walk, talk, hear, stoop, kneel, crouch, crawl, use hands and fingers, reach, and lift up to 25 pounds; occasional climbing, balancing, and lifting up to 50 pounds.
Ability to meet close-vision requirements, with clear vision at 20 inches or less.
Ability to work in confined spaces and tolerate allergens such as dust, pollen, and plant pathogens, as well as high-stress and changing work conditions.

Nice To Haves

Knowledge of inventory management, systematic merchandise restocking, online and in-store order fulfillment, daily inventory counts, and comprehensive inventory audits.
Sales experience focused on tracking key performance indicators and meeting sales targets.
Experience in a regulated retail setting.

Responsibilities

Create a warm, welcoming environment and coach the team to provide excellent service.
Help associates build customer relationships through personalized product recommendations and product education.
Encourage consultative selling, including open-ended questions, active listening, and thoughtful guidance.
Guide the team in enrolling guests in the rewards program and capturing customer insights.
Support associates in resolving customer concerns with empathy and professionalism.
Promote a respectful, inclusive, collaborative workplace and positive teamwork at checkout.
Perform opening and closing duties, including daily huddles and cash reconciliation.
Verify customer IDs and maintain accurate point-of-sale profiles.
Maintain inventory integrity through accurate transaction processing and order fulfillment.
Lead inventory counts and participate in overnight audits.
Maintain a clean, organized, guest-ready store.
Follow standard operating procedures, safety protocols, and state regulations.
Achieve daily key performance indicator goals through consultative selling and upselling.
Reinforce customer purchase decisions and highlight complementary products.
Stay informed about promotions and product updates.
Guide and support store associates in daily operations and lead by example.
Train new hires and conduct ongoing training sessions.
Provide real-time coaching and feedback, delegate tasks, and support team performance.
Act as the go-to leader in the absence of store management.
Support conflict resolution and a positive workplace culture.
Adapt to a fast-paced environment and take on additional duties as needed.
Work across all store stations based on business needs.