Retail Lead Store Associate

Curaleaf•Phoenix, AZ

11d•$18 - $19•Onsite

About The Position

The Lead Store Associate guides and inspires the store team while delivering exceptional customer experiences. As a brand ambassador and key member of retail operations, this role helps drive performance and maintain a welcoming, compliant, and high-performing store environment. The position supports customer service, sales, store operations, inventory accuracy, compliance, and team development, and acts as the go-to leader when store management is unavailable.

Requirements

Must be at least 21 years of age.
High school diploma or GED certificate.
At least 1 year of experience in a customer-facing or sales environment.
At least 1 year of experience using point-of-sale systems and handling cash.
At least 6 months of retail leadership experience.
At least 6 months of hands-on retail store operations experience, including opening and closing procedures and cash-drawer reconciliation.
Current Curaleaf team members must have at least 6 months of Store Associate experience with consistent performance.
Strong leadership and team-building skills, including the ability to coach and motivate others.
Familiarity with retail standard operating procedures, safety protocols, and loss-prevention practices.
Strong attention to detail, particularly in cash handling and inventory management.
Excellent customer-service and interpersonal communication skills.
Strong problem-solving, decision-making, conflict-resolution, and de-escalation skills, including the ability to handle upset customers and high-stress situations.
Ability to work independently and collaboratively in a high-volume, compliance-driven environment.
Availability for a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
Ability to multitask and quickly pivot between tasks.
Comfort with technology and ability to learn new tools.
Strong time-management and organizational skills.
Basic proficiency in mathematics and computer applications.
Solution-driven mindset when responding to upset customers.
Proactive approach and initiative in supporting store leadership.

Nice To Haves

Knowledge of inventory management, systematic merchandise restocking, fulfillment of online and in-store orders, daily inventory counts, and comprehensive inventory audits.
Sales experience focused on tracking key performance indicators and meeting sales targets.
Experience in a regulated retail setting.

Responsibilities

Create a warm, welcoming customer environment and coach associates to provide exceptional service.
Help associates build customer relationships through personalized product recommendations, product education, and expert guidance.
Promote consultative selling, active listening, rewards-program enrollment, and collection of customer insights.
Support the team in resolving customer concerns empathetically and professionally.
Promote a respectful, inclusive, collaborative, and positive workplace.
Perform opening and closing duties, including daily huddles and cash reconciliation.
Verify customer identification and maintain accurate point-of-sale profiles.
Ensure accurate transactions, order fulfillment, and inventory integrity.
Lead inventory counts and participate in overnight audits.
Maintain a clean, organized, guest-ready store.
Follow standard operating procedures, safety protocols, and state regulations.
Achieve daily key performance indicator goals through consultative selling and upselling.
Reinforce customer purchase decisions and recommend complementary products.
Stay current on promotions and product updates.
Guide and support associates in daily operations and model strong customer service and operational practices.
Train new hires, conduct ongoing training, and provide real-time coaching and feedback.
Delegate tasks and serve as the go-to leader in the absence of store management.
Support conflict resolution, adapt to changing priorities, and take on additional duties as needed.
Work across all store stations based on business needs.