Retail Lead Store Associate

Curaleaf•York, PA

4d•$19 - $21•Onsite

About The Position

As a Lead Store Associate at Curaleaf, you will deliver exceptional customer experiences while guiding and inspiring the team. You will serve as a brand ambassador, drive store performance, and help maintain a welcoming, compliant, and high-performing retail environment. The role combines customer service, consultative selling, store operations, inventory accuracy, and frontline team leadership. This is a full-time position at Curaleaf’s York, Pennsylvania store. The schedule requires open availability on weekdays, evenings, weekends, and holidays, with occasional overnights. The stated pay range is $18.50–$20.50 per hour, plus tips.

Requirements

At least 21 years of age.
High school diploma or GED certificate.
At least 1 year of experience in a customer-facing or sales environment.
At least 1 year of experience using point-of-sale systems and handling cash.
At least 6 months of leadership experience in a retail environment.
At least 6 months of hands-on retail store operations experience, including opening and closing procedures and cash drawer reconciliation.
Curaleaf team members must have at least 6 months of experience as a Store Associate with consistent performance.
Strong leadership and team-building skills, including the ability to coach and motivate others.
Familiarity with retail standard operating procedures, safety protocols, and loss prevention practices.
High attention to detail, particularly in cash handling and inventory management.
Excellent customer service and interpersonal communication skills.
Strong problem-solving, decision-making, conflict resolution, and de-escalation skills.
Ability to work independently and collaboratively in a high-volume, compliance-driven setting.
Availability for a flexible schedule that includes evenings, weekends, holidays, and occasional overnights.
Ability to multitask, pivot quickly between tasks, and work across all store stations as business needs require.
Comfort using technology and learning new tools.
Strong time-management and organizational skills.
Basic proficiency in mathematics and computer applications.
Ability to remain solution-oriented when assisting upset customers and to handle high-stress situations.
Ability to take initiative and proactively support store leadership.

Nice To Haves

Knowledge of inventory management, systematic merchandise restocking, online and in-store order fulfillment, daily inventory counts, and comprehensive inventory audits.
Sales experience focused on tracking key performance indicators and meeting sales targets.
Previous experience in a regulated retail setting.

Responsibilities

Create a warm, welcoming environment for guests and coach associates to provide exceptional service.
Help associates build customer relationships through personalized product recommendations and product education.
Encourage consultative selling, including open-ended questions, active listening, and thoughtful guidance.
Promote rewards-program enrollment and capture customer insights.
Support associates in resolving customer concerns empathetically and professionally.
Promote a respectful, inclusive, collaborative, and positive workplace.
Perform opening and closing duties, including daily huddles and cash reconciliation.
Verify customer identification and maintain accurate point-of-sale profiles.
Process transactions and fulfill orders accurately to maintain inventory integrity.
Lead inventory counts and participate in overnight audits.
Keep the store clean, organized, and ready for guests.
Follow standard operating procedures, safety protocols, and state regulations.
Meet daily key performance indicator goals through consultative selling and upselling.
Reinforce customer purchase decisions and highlight complementary products.
Stay informed about promotions and product updates.
Guide and support store associates in daily operations and model strong customer service and operational performance.
Train new hires and conduct ongoing training sessions.
Provide real-time coaching and feedback, delegate tasks, and act as the go-to leader when store management is absent.
Support conflict resolution, adapt to changing needs, and take on additional duties as needed.