Mobile Associate, Store in Store - Retail Sales
About The Position
The Store-in-Store Mobile Associate represents T-Mobile inside a warehouse or club kiosk, engaging customers in a busy retail environment and helping them stay connected. The role involves educating customers, demonstrating and recommending products and solutions, and explaining the value of T-Mobile's warehouse and club member benefits. Associates use digital tools and product knowledge to deliver personalized customer experiences and support sales. Associates complete training on the store-in-store experience, products, systems, processes, and reference resources, while continuing to practice skills and share knowledge. After completing on-the-job training, associates promote to the Mobile Expert role and may become eligible for an annualized incentive target. The position offers an hourly base pay of $20.50, plus $5.00 per hour in training pay during the first 90 days. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide strong customer experiences.
- Practice skills, share knowledge, and support store operations.
- Build rapport, trust, and loyalty by adapting to customers and providing friendly, personalized service.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
