Retail Store Associate

Rowan•Westport, CT

5d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Westport studio. The associate creates a welcoming piercing and shopping experience, helps customers choose and style piercings and jewelry, shares product knowledge, and supports the studio’s cleanliness, safety, and daily operations. The role is hourly and non-exempt, reports to the Studio Manager, and calls for flexible availability from week to week, including weekends, nights, and holidays.

Requirements

Must be able to work weekends, nights, and holidays.
Must have open and flexible availability, including flexibility from week to week.
Strong communication skills.
Strong basic math skills.
Able to lift up to 25 pounds.
Able to stand for a full 8-hour shift.
The role may involve climbing ladders, bending, lifting, pushing, and reaching above and below the waist.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
A customer-service-oriented, friendly, outgoing, and team-focused approach.
Ability to work independently, stay productive in busy or quiet periods, and lend a helping hand.

Responsibilities

Warmly greet and welcome customers, creating a celebratory environment.
Check customers in or help them book appointments using point-of-sale technology and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
Promote Rowan products, including non-piercing jewelry and aftercare kits, and meet or exceed individual sales targets and performance metrics.
Maintain current knowledge of product materials, styles, and care instructions.
Keep the studio clean, organized, and stocked with necessary supplies, jewelry, and piercing and cleaning products.
Follow health and safety regulations, particularly those concerning piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions and support studio goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.