Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Kansas City, MO

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand inside National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate customers about T-Mobile products and services. They demonstrate and recommend wireless solutions, promote use of digital self-service tools and the T-Mobile app, and work to deliver strong customer experiences while meeting sales and quality-of-sale targets. The role includes completing training on T-Mobile’s in-store experience, products, processes, systems, and reference resources. Associates review personal results and current promotions, practice and share skills, support store operations and opening and closing procedures, and secure kiosk cabinets and assets. They also work with nearby store teams and leadership to support customers with account setup, device support, and account servicing. The position requires a high school diploma or GED. Six months of customer service and/or sales experience is preferred, with retail experience preferred. The posting lists an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
Coaching skills.
Communication skills.
Consultative selling skills.
Customer communications skills.
Customer education skills.
Customer engagement skills.
Customer needs identification skills.
Customer referrals skills.
Customer satisfaction management skills.
Customer service skills.
Leadership skills.
Product knowledge.
Relationship-building skills.
Sales skills.
Sales prospecting skills.
Sales techniques.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience; retail environment preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and demonstrate T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding, identify customer needs, and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and help customers understand how to self-serve and use the T-Mobile app for their wireless needs.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer ready.
Continuously learn and improve skills, practice and share knowledge, and partner with nearby store locations to support customer onboarding.
Perform store operations and opening and closing procedures, carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.