Mobile Associate, Store-In-Store - Retail Sales

T-Mobile•Lee's Summit, MO

6d•Onsite

About The Position

The Mobile Associate works as the face of T-Mobile in a warehouse or club kiosk setting, engaging customers in a high-traffic retail environment. The role uses digital tools and product knowledge to educate customers, demonstrate and recommend solutions, and explain T-Mobile warehouse/club member benefits. Associates are expected to provide outstanding customer experiences, build rapport and trust, and help customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, while practicing skills, sharing knowledge, and supporting store operations. Within the first 90 days, associates receive on-the-job training and hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour during training; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, exceptional customer service and exceed customer expectations.
Establish rapport, trust, and loyalty by connecting personally with customers and matching their pace.
Attract potential customers and drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.