Mobile Associate, Store-in-Store, Retail Sales

T-Mobile • Owensboro, KY

6d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand in National Sales partner locations. They create energy and excitement around T-Mobile products and services and build customer relationships through meaningful interactions. The role involves identifying customer needs, educating customers, demonstrating solutions, and recommending wireless products and services. Associates are accountable for sales performance, customer experience, and quality-of-sale metrics.

Associates work in a high-traffic retail environment and use digital tools throughout customer interactions and onboarding. They help customers understand self-service options, including the T-Mobile app, and partner with nearby stores and teams to support onboarding, device support, and account servicing. The position also includes training, skills practice, knowledge sharing, store operations, opening and closing procedures, and securing kiosk cabinets and assets.

The position requires a high school diploma or GED. Six months of customer service and/or sales experience is preferred, with retail experience preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. No travel is required. Hourly base pay is $18.00, with $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and are eligible for an annualized incentive target of $18,000. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers learn to self-serve and use the T-Mobile app for wireless needs during onboarding.
• Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to support complete customer onboarding.
• Practice skills, share knowledge, and perform store operations, opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty by providing friendly, engaging service and exceeding customer expectations.
• Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED