Retail Store Cleaning Associate

TJX • Owings Mills, MD

5d • Onsite

About The Position

The Retail Store Cleaning Associate maintains a clean, organized store environment, with a focus on floor care. The role includes operating floor scrubbers and buffers and performing dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows. The associate upholds cleanliness, organization, recovery, health and safety, merchandising, operational, and loss prevention standards throughout the store, including the sales floor, queue, associate lounge, backroom, and restrooms.

The associate is cross-trained to support multiple store areas and Front End coverage needs, models established customer experience practices, and contributes to a positive store culture through honesty, integrity, and respect. The role also requires communicating effectively with management and colleagues, following company policies and labor laws, and maintaining a safe environment.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong organizational skills and attention to detail.
• Physical stamina to perform cleaning tasks and operate a floor buffer and scrubber.
• Ability to multitask.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Strong verbal and written communication skills, including listening and responding appropriately.
• Ability to lift heavy objects with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.
• Retail customer experience preferred.

Nice To Haves

• Retail customer experience.

Responsibilities

• Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
• Perform dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows.
• Maintain organizational, cleanliness, and recovery standards throughout the store, including the sales floor, Single Queue, Associate Lounge, backroom, and restrooms.
• Follow company Health and Safety policies, including refilling essential items in the Lounge, Restrooms, and Front End.
• Cross-train and work in other store areas, including the Backroom, Front End, and Sales Floor, to support business needs.
• Support and respond to Front End coverage needs.
• Uphold the merchandising philosophy and signage standards.
• Initiate and participate in store recovery throughout the day as needed.
• Follow operational and loss prevention controls and company guidelines, including shrink-reduction practices.
• Communicate accurately and effectively with management and Associates.
• Follow labor laws and company policies and procedures, including meal and break period policies.
• Participate in safety awareness and maintain a safe environment.
• Model customer experience practices with internal and external customers and support a positive store culture.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• For associates meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick leave; auto and home insurance discounts; scholarship program; adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed