Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Tampa, FL

6d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, delivering exceptional customer experiences, meeting sales and quality targets, and helping customers use digital self-service tools and the T-Mobile app. Associates receive on-the-job training during their first 90 days; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. The position offers an hourly base pay of $18.00 plus $5.00 per hour during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status. The role also involves customer follow-up and referrals, collaboration with nearby store locations and leadership, and kiosk operations, including opening and closing procedures and securing kiosk assets. Associates review results, promotions, and updates to stay prepared, and continuously develop their skills and product knowledge.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and a customer-advocacy mindset.
Ability to balance customer experience with performance goals.
Desire to contribute to a T-Mobile store team and learn and share best practices with peers and leaders.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and onboarding.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.