Mobile Associate, Store-in-Store, Retail Sales

T-Mobile • St. Charles, MO

6d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand in National Sales partner locations. They engage customers in high-traffic retail environments, create enthusiasm for T-Mobile products and services, and build customer relationships through meaningful interactions. They identify customer needs, educate and demonstrate solutions, and recommend products and services.

The role focuses on achieving sales and quality targets while providing exceptional customer experiences. Associates use digital tools, explain T-Mobile’s warehouse and club member benefits, complete training, practice and share skills, and participate in store operations. They may attract prospective customers, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. Within the first 90 days, associates receive on-the-job training; after completing it, they promote to the Mobile Expert role.

Requirements

• High school diploma or GED.
• Customer satisfaction focus and ability to balance customer experience with performance goals.
• Willingness to work with peers and store leaders, learn and share knowledge, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
• Identify customer needs, demonstrate products and services, and recommend appropriate solutions.
• Meet sales, customer experience, and quality-of-sale targets.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations.
• Build rapport, trust, and loyalty while providing friendly, exceptional customer service.
• Attract prospective customers to drive sales activity.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• On-the-job training and hourly training pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED