Retail Sales Associate

PET PROS LLC DBA EARTHWISE PET • Bath, ME

7d • $15 - $17

About The Position

EarthWise Pet is seeking a positive, helpful, motivated Store Associate to deliver an exceptional experience for pet parents and their pets. The role combines customer engagement and product knowledge with the daily operational work needed to keep the store running well. The associate connects with customers, recommends products and services suited to each pet, and helps maintain a clean, well-stocked, well-merchandised store. The role requires teamwork, an eagerness to learn, and a commitment to supporting the success of colleagues.

This is a non-exempt position offered full-time or part-time. Full-time associates work 30–40 hours per week; part-time associates work up to 29 hours per week. Days and hours vary within normal store operating hours, including before and after hours and weekends. Associates work varied shifts on a rotational basis and may occasionally travel to other locations, meetings, and events. Some store and company meetings may occur before or after store hours.

The pay range is $15.25–$16.75 per hour, with an opportunity to earn performance-based bonuses. Full-time team members may access a comprehensive benefits package, including health, dental, vision, and 401(k) with matching, as well as paid time off. Employees receive a generous employee discount.

Requirements

• Must be at least 18 years old.
• No minimum education or formal training is required.
• Excellent communication and interpersonal skills.
• High accountability, ethics, and integrity.
• Ability to thrive in an active retail and service environment with shifting focus and priorities.
• Comfort with computers and learning new systems; basic proficiency with Microsoft Office (Word and Outlook) and Google Workspace (Docs and Gmail).
• Ability to lift and carry 50 pounds independently; items over 50 pounds or awkward or oversized items are handled as a team lift.
• Ability to stand, walk, bend, kneel, and stoop for extended periods and remain active for full shifts.
• Ability to climb a step stool or ladder to reach, stock, and retrieve products from upper shelving and stockroom racking.
• Reliable transportation.
• Availability to work weekends, evenings, and holidays as business requires.
• Motivating, positive, helpful attitude and desire to learn.

Responsibilities

• Welcome, connect with, and engage customers throughout the shopping experience, making recommendations that meet the needs of customers and their pets.
• Promote a customer-first culture and consistently excellent experiences for grooming and retail customers through the GOTHEART and WECARE service philosophies, personalized recommendations, product and grooming knowledge, and customer relationship-building.
• Address customer questions and concerns promptly and professionally, escalating when appropriate.
• Process point-of-sale transactions accurately and completely, including handling cash and using basic math.
• Follow company procedures for deposits, cash handling, and end-of-shift reconciliation.
• Maintain inventory by receiving, stocking, rotating, cycle counting, and facing products on the established cadence.
• Keep the sales floor adequately stocked and merchandise products to company standards, including contributing to creative displays.
• Carry out promotional strategies, merchandising directives, and signage updates as directed.
• Maintain store cleanliness throughout the shift.
• Complete assigned training on time and apply product and service knowledge on the sales floor.
• Attend store and company meetings, including those that may occur before or after store hours.
• Support and celebrate teammates’ success.
• Assist with training and support the Store Manager in onboarding new associates.
• Support the execution and adoption of company policies and procedures, helping ensure teams understand and follow current versions.
• Support store operational needs and learn systems used across departments, including services and self-wash in select stores.

Benefits

• Opportunity to earn performance-based bonuses.
• Comprehensive benefits package for full-time team members, including health, dental, vision, and 401(k) with matching.
• Generous employee discount.
• Paid time off for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed