Mobile Associate, Store in Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, helping customers in a high-traffic retail environment where technology and customer needs continually evolve. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The position emphasizes delivering outstanding customer experiences while supporting sales activity and helping customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role offers an hourly base pay of $18.00, plus $5.00 per hour in training pay; T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status. The position is based in a warehouse or club kiosk setting. Travel is not required, and the role is not DOT-regulated or safety-sensitive.
Requirements
- High school diploma or GED.
- Customer satisfaction focus, with the ability to balance customer experience and performance goals.
- Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and provide resolutions to issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse or club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations while continuously improving customer service skills.
- Build rapport, trust, and loyalty by providing friendly, personalized service and matching the pace of each customer.
- Provide exceptional service, resolve customer issues, and work to exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
