Mobile Associate, Store-in Store - Retail Sales

T-Mobile•Orlando, FL

6d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, serving customers in a high-traffic retail environment. They use digital tools to educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse/club member benefits. The role emphasizes creating friendly, personalized customer experiences and helping customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant. The position pays an hourly base rate of $18.00, plus $5.00 per hour training pay. Actual incentives vary based on performance and full-time status. T-Mobile offers benefits to eligible full- and part-time employees, including insurance, retirement and stock programs, paid time off, leave and family support, tuition assistance, and other optional benefits.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations while continuously improving product and service knowledge.
Provide friendly, personalized customer service; build rapport, trust, and loyalty; and exceed customer expectations.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers.