Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Columbia, MO

6d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They are expected to meet sales and quality-of-sale targets while providing exceptional customer experiences.

The role includes using digital tools and self-service resources during customer interactions and onboarding, helping customers use the T-Mobile app, and partnering with nearby store teams to support onboarding and customer service. Associates complete training, stay current on products, promotions, and processes, and participate in skills practice, knowledge sharing, and store operations. They also perform opening and closing procedures, secure kiosk cabinets and assets, and report lost keys or assets to their manager. The position requires proactive sales outreach, customer follow-up, referral capture, and management of Be Back processes. Associates may perform price overrides for specialty National Retail offers.

The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The hourly base pay is $18, with $5 per hour training pay during the first 90 days. After completing training, associates promote to Mobile Expert and may qualify for an annualized incentive target of $18,000 per year. Incentives vary by performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Eligible employees may receive an annual stock grant.

Requirements

• High school diploma or GED.
• At least six months of customer service and/or sales experience.
• Passion for customer satisfaction and customer advocacy; ability to connect authentically with customers and balance customer experience with performance goals.
• Interest in working as part of a store team and willingness to collaborate with peers and store leaders, learn and share best practices, and resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and showcase T-Mobile solutions.
• Use digital self-service tools during customer interactions and onboarding; identify customer needs and apply solution-based selling to demonstrate the value of products and services.
• Recommend wireless and onboarding solutions, helping customers understand self-service options and use the T-Mobile app.
• Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain prepared for customers.
• Continue learning and improving skills; partner with nearby store locations to support complete customer onboarding.
• Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty by providing friendly, personalized service and balancing customer experience with performance goals.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.
• Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant for eligible employees.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED