Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Everett, WA

6d

About The Position

T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk setting, engaging customers in a high-traffic retail environment. They educate customers about products and services, demonstrate and recommend solutions, and explain the value of T-Mobile warehouse or club member benefits. The role emphasizes creating outstanding customer experiences, building rapport and trust, and helping customers stay connected.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a $21.50 hourly base rate, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status.

The position is in a warehouse or club kiosk retail setting. Travel is not required. The role is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and contribute to store operations.
• Provide friendly, personalized service by matching the customer's pace and building rapport, trust, and loyalty.
• Proactively attract potential customers to drive sales activity.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Meet customer needs and exceed customer expectations through exceptional service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED