Mobile Associate, Store in Store - Retail Sales

T-Mobile•Springfield, MO

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They create energy and excitement around T-Mobile products and services in a high-traffic retail environment, engaging customers, identifying their needs, demonstrating solutions, and building lasting relationships. They are expected to meet performance targets through sales, exceptional customer experiences, and quality sales practices. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role also involves working with nearby stores and teams to support customers through account setup, device support, and account servicing. Travel is not required. This is not a DOT-regulated or safety-sensitive position.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and ability to connect authentically with customers while balancing customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and demonstrate T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding; identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and guide customers in using self-service options, including the T-Mobile app, to support their wireless needs.
Complete training on the in-store experience, products, skills, processes, systems, and reference resources; review personal results, promotions, and updates to remain Customer Ready.
Partner with nearby store locations to fully onboard customers, practice skills, share knowledge, and support store operations and opening and closing procedures.
Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, personalized service and balancing customer experience with performance goals.
Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and develop relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary accidental death and dismemberment coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives, as stated in the posting.