Mobile Associate, Store-in-Store, Retail Sales

T-Mobile • Bartlett, TN

6d

About The Position

Mobile Associates, Store-in-Store are members of T-Mobile’s Retail Team who represent the brand in National Sales partner locations. They engage customers in busy retail environments, build relationships through meaningful interactions, identify customer needs, and educate customers about T-Mobile products and services. They use solution-based selling and digital self-service tools to recommend wireless solutions, demonstrate the T-Mobile app, and support customer onboarding. Associates are expected to meet performance targets while providing exceptional customer experiences and meeting quality-of-sale metrics.

The role includes completing training on the in-store experience, products, processes, systems, and reference resources; reviewing results and promotions to stay customer-ready; and working with nearby stores and teams to support onboarding, device support, account setup, and account servicing. Associates also take part in skills practice, knowledge sharing, store operations, and opening and closing procedures. They carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to their manager. The role may include proactive outreach, customer follow-up, referral capture, managing Be Back processes, and performing price overrides for National Retail specialty offers.

The position requires a high school diploma or GED, and the posting lists six months of customer service and/or sales experience as preferred, preferably in a retail environment. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. Hourly base pay is $18.00, with $5.00 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and may be eligible for an annualized incentive target of $18,000; incentive amounts vary by performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for wireless needs.
• Complete training on the in-store experience, products, skills, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to support complete customer onboarding.
• Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Carry kiosk cabinet keys, lock and secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
• Proactively contact potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for National Retail specialty offers.
• Build relationships with nearby leadership and teams to support account setup, device support, account servicing, and the customer experience.
• Meet sales performance targets and quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED