Mobile Associate, Store-In-Store - Retail Sales

T-Mobile•Jacksonville, FL

6d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, helping customers in a high-traffic retail setting. They educate customers, demonstrate products, and recommend solutions while providing outstanding experiences and helping people stay connected. Associates use digital tools and communicate the value of T-Mobile’s warehouse and club member benefits. They complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role is based in a warehouse or club kiosk setting; travel is not required.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, exceptional customer service, establish rapport and trust, and work to exceed customer expectations.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5 per hour during eligible training, in addition to $18 hourly base pay.
After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Full- and part-time employees have access to the same benefits when eligible.