Mobile Associate, Store-In-Store - Retail Sales

T-Mobile•Brunswick, GA

6d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, providing customer service and sales in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits as customer needs and technology evolve. The role emphasizes creating outstanding customer experiences through rapport, trust, and loyalty, while attracting potential customers and helping them stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The stated hourly base pay is $18.00, with $5.00 per hour training pay. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills and sales techniques.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, exceptional customer service and exceed customer expectations.
Establish rapport, trust, and loyalty by connecting personally with customers and matching their pace.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training and hourly training pay during the first 90 days.
Eligible for an annualized incentive target of $18,000 per year after training; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.