Mobile Associate, Store in Store - Retail Sales

T-Mobile • Independence, MO

6d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions while showcasing T-Mobile warehouse and club member benefits. The role emphasizes customer-focused service, relationship building, and sales, alongside ongoing training in products, processes, systems, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position is based in the United States and does not require travel.

Requirements

• High school diploma or GED.
• Customer satisfaction focus and ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and provide issue resolutions.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills, share knowledge, and participate in store operations.
• Provide friendly, personalized customer service; establish rapport, trust, and loyalty while balancing customer experience and performance goals.
• Proactively attract potential customers to drive sales activity.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Work alongside peers and store leaders, learning and sharing knowledge and helping resolve customer issues.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Hourly training pay of $5.00 per hour during the initial training period.
• Annualized incentive target of $18,000 per year after training, with actual incentives varying by performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED