Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers about products and services, demonstrate and recommend solutions, and explain the value of T-Mobile warehouse/club member benefits. The role emphasizes creating positive customer experiences, building rapport and trust, and helping customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The role pays an hourly base rate of $18.00, plus $5.00 per hour during training; T-Mobile states employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Engage proactively with a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources; continue developing skills through practice and knowledge sharing.
- Participate in store operations and share knowledge with colleagues.
- Provide friendly, exceptional customer service and adapt to each customer's pace and needs.
- Build rapport, trust, and loyalty, and work to exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
