Mobile Associate, Store-In-Store - Retail Sales

T-Mobile • Tuscaloosa, AL

6d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting, providing customer service and sales support in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions as technology and customer needs evolve. The role focuses on creating outstanding customer experiences and helping customers stay connected.

Associates engage customers, use digital tools, communicate effectively, and explain the value of T-Mobile’s warehouse and club member benefits. They complete training on the store-in-store experience, products, processes, systems, and reference resources, while continuing to practice skills, share knowledge, and support store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. Incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant.

The hourly base pay is $18.00, with an additional $5.00 per hour in training pay. The position is in a warehouse or club kiosk retail environment. No travel is required. The role is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communications skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Customer referral skills.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations.
• Provide friendly, exceptional customer service and exceed customer expectations by establishing rapport, trust, and loyalty.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED