Mobile Associate - Retail Sales, Store-in-Store

T-Mobile•Raymore, MO

About The Position

T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile's warehouse or club member benefits. Associates complete training in the store-in-store experience, products, processes, systems, and resources, and continue developing their skills through practice and knowledge sharing. The role focuses on providing friendly, personalized service, building trust and customer relationships, exceeding customer expectations, and driving sales through customer engagement, follow-up, referrals, and prospecting. The position is part-time. Hourly base pay is $18.00, with $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
Coaching skills.
Leadership skills.
Sales techniques.
Customer education skills.
Sales skills.
Customer communication skills.
Product knowledge.
Customer referral skills.
Sales prospecting skills.
Consultative selling skills.
Customer needs identification.
Communication skills.
Customer satisfaction management.
Customer service skills.
Customer engagement skills.
Relationship-building skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, personalized service; establish rapport, trust, and loyalty; and exceed customer expectations.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.