Service Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Valid driver’s license.
• Customer service and relationship management skills.
• Planning, scheduling, and prioritization skills.
• Accountability and follow-through.
• Teamwork and cross-functional coordination skills.
• Problem-solving and sound decision-making.
• Accuracy, urgency, and attention to detail.
• Adaptability and composure under changing conditions.
• Passion for the construction industry and the work.
• Reliability, including good attendance and willingness to do what is needed to keep up with the schedule.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced setting.
• Clear, professional verbal and written communication skills.
• Proficiency with Microsoft Office and ability to learn dispatch, work order, customer relationship management, or enterprise resource planning systems.
• Ability to read and accurately process service documentation, schedules, purchase orders, and basic billing information.
• Sound judgment, attention to detail, and a customer-focused approach to problem-solving.

Nice To Haves

• Associate degree or relevant technical or business coursework preferred.
• One to three years of experience in service coordination, dispatch, customer service, field operations, construction, maintenance, or a related environment preferred.

Responsibilities

• Receive, document, prioritize, and respond to service requests by phone, email, or service management system.
• Schedule and dispatch service technicians according to urgency, location, skill requirements, availability, and commitments.
• Communicate service details, estimated arrival times, delays, scope changes, and status updates to team members.
• Create, update, and close work orders, ensuring labor, parts, equipment, notes, approvals, and supporting documentation are complete and accurate.
• Coordinate parts, materials, vendors, and other resources needed to complete service work.
• Monitor open work orders and follow up with technicians and field management to keep work progressing toward completion.
• Support technicians with information, site access requirements, service history, technical documents, and other job-related information.
• Review completed work orders for accuracy and submit required documentation for internal or warranty processing.
• Maintain accurate vendor, equipment, site, and service records in company systems.
• Assist with preventive maintenance scheduling, inspections, and warranty work.
• Help resolve concerns by gathering facts, coordinating next steps, and escalating issues when appropriate.
• Follow company safety, quality, confidentiality, and recordkeeping requirements.
• Provide administrative support to the Service Manager and assist with other service department priorities as assigned.

Benefits

• Paid time off
• Paid holidays
• Performance bonus
• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life insurance
• Company events
• New state-of-the-art facility
• Casual dress environment