Physical Therapy Technician/Patient Service Coordinator

Aligned Orthopedic Partners•Bethesda, MD

2d•$18 - $20

About The Position

OrthoBethesda is recruiting an experienced Physical Therapy Technician/Patient Service Coordinator to support therapists and patient services in its orthopedic practice. The role helps maintain a neat, organized clinic; prepares and stocks supplies and treatment areas; assists therapists with patient flow and basic treatment support; and performs front-desk and administrative duties. Responsibilities also include scheduling, registration, patient communications, payment processing, medical-record paperwork, and maintaining patient confidentiality and compliance with practice guidelines.

Requirements

High school graduate.
Excellent written and verbal communication skills.
Ability to multitask and remain calm in stressful situations.
Ability to use a multi-line telephone system and billing computer program.
Keyboard proficiency.
Working knowledge of medical terminology.
Experience in a physical therapy technician/patient service coordinator role is sought; the posting describes the candidate as experienced.

Responsibilities

Keep the clinic neat and organized, wipe down clinic tables daily, put away laundry, and stock cabinets and other areas.
Assist therapists with patient needs, including directing patients to the clinic area, setting up stimulators, ice, and heat, bringing charts, and copying or printing exercises.
Remain within eyesight or earshot of therapists, anticipate patient schedules, and notify therapists or aides when patients are ready.
Perform front-desk duties as needed, including filing, checking patients in and out, confirming appointments, and handling incoming telephone calls.
Document telephone messages accurately, forward them promptly, regularly check designated voicemail boxes, and ensure timely follow-up.
Schedule appointments, manage the cancellation list, reschedule patients when therapists’ schedules change, and arrange follow-up appointments.
Collect accurate medical, demographic, and insurance information; register new patients and update established patient records.
Explain insurance benefits and the practice financial policy, direct insurance questions to Therapy Billing as appropriate, and verify referrals and required patient forms.
Generate new-patient flowsheets and paperwork; ensure forms, consents, and financial agreements are completed and filed in the appropriate order.
Collect and document co-pays, deductibles, coinsurance, visit charges, past-due charges, and DME payments; provide receipts and reconcile payment records.
Forward cash and checks to the Practice Administrator for deposit preparation.
Update printed schedules for add-on or cancelled appointments and notify billing about new patients added to the schedule.
Perform office opening and closing tasks, including straightening the waiting room; scan and fax documents and coordinate administrative supply orders.
Maintain and order medical supplies for therapists and order bathroom and kitchen supplies.
Maintain knowledge of practice-management and other computer software relevant to the job.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Report problems to management and communicate schedule changes, including time off or early or late arrivals, to staff.
Perform other tasks and projects as assigned by the manager.