Patient Service Representative, Physical Therapy
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the building and is responsible for providing exceptional customer service while performing reception and patient registration duties. This position supports the Physical and Occupational Therapy Department. The role follows a rotating schedule. Team members work at least 1–2 closing shifts per week. Opening shifts start between 6:30 a.m. and 7:30 a.m. and end between 2:30 p.m. and 3:30 p.m.; closing shifts start between 10:30 a.m. and 11:30 a.m. and end between 6:30 p.m. and 7:30 p.m. Midday shifts are typically 8:30 a.m. to 4:30 p.m. Schedules are issued every two weeks.
Requirements
- High school diploma or GED required.
- At least 1 year of medical office experience.
- EMR experience required.
- Exceptional customer service skills and professional written and verbal communication.
- Ability to perform the duties and physical demands of the position, including manual and finger dexterity, hand-eye coordination, standing, sitting, walking, and occasionally lifting and carrying items up to 10 pounds; normal visual acuity and hearing are required.
Nice To Haves
- Associate degree preferred.
- Patient registration experience desired.
- MEDENT experience preferred.
Responsibilities
- Model the organization’s core values: patient-centered, team focused, service driven, accountable, and innovative.
- Verify appointment and insurance information and enter registration information into MEDENT.
- Register new and follow-up patients, obtaining required demographic, insurance, and payment information; explain insurance eligibility criteria and coverage when needed.
- Collect copayments and past-due balances; balance the cash drawer and log weekly and monthly totals.
- Answer and route phone calls.
- Work with therapists and patients to assist with scheduling.
- Serve as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Verify referrals and authorizations before confirming appointments.
- Process patient checkout paperwork and schedule follow-up appointments as needed.
- Apply knowledge of medical terminology, particularly orthopedic terminology.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
