Patient Service Representative, Physical Therapy
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the building and helps provide an exceptional patient experience through customer service, reception, and registration. This role supports the Physical and Occupational Therapy Department and performs a variety of administrative duties related to patient visits. The position follows a rotating schedule, with team members scheduled for at least one or two closing shifts per week. Opening shifts begin between 6:30 a.m. and 7:30 a.m. and end between 2:30 p.m. and 3:30 p.m. Closing shifts begin between 10:30 a.m. and 11:30 a.m. and end between 6:30 p.m. and 7:30 p.m. Mid-day shifts are typically scheduled from 8:30 a.m. to 4:30 p.m. Schedules are published every two weeks.
Requirements
- High school diploma or GED.
- At least 1 year of medical office experience.
- Electronic medical record (EMR) experience.
- Exceptional customer service skills and professional written and verbal communication.
Nice To Haves
- Associate degree.
- Patient registration experience.
- Experience with MEDENT.
Responsibilities
- Model the organization's core values of being patient-centered, team-focused, service-driven, accountable, and innovative.
- Verify appointment and insurance information and enter registration information into Medent.
- Register new and follow-up patients and obtain necessary demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverage to patients as needed.
- Collect copayments and past-due amounts, balance the cash drawer, and log weekly and monthly totals.
- Answer and route phone calls.
- Work with therapists and patients to assist with scheduling.
- Act as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Verify referrals and authorizations before confirming patient appointments.
- Process patient checkout paperwork and schedule follow-up appointments as needed.
- Apply knowledge of medical terminology, particularly orthopedic terminology.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
