Patient Service Representative - Physical Therapy - Polaris

Central Ohio Primary Care•Westerville, OH

12d•Onsite

About The Position

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience throughout their visit, whether in person, via telehealth, or over the phone. The position supports patient registration and scheduling, handles payments and inquiries, and performs clerical tasks for the office. The role is full-time and benefits eligible, based in Westerville, Ohio. Work hours vary between 7:00 a.m. and 6:30 p.m. Monday through Thursday, with a 7:00 a.m. to 3:00 p.m. schedule on Friday.

Requirements

High school diploma or GED.
Excellent interpersonal and verbal communication skills and relationship-building abilities.
Strong organizational and written communication skills.
Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
Strong knowledge of HIPAA guidelines, patient privacy, and confidentiality.
Ability to work independently and in a team environment and lead by example.
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

Nice To Haves

One year of administrative experience in a healthcare-related setting.

Responsibilities

Ensure patients have a positive experience during in-person, telehealth, and telephone visits.
Communicate regularly with clinical staff to ensure patient and office needs are met.
Collaborate with the team to create a positive patient experience.
Greet patients and complete established check-in procedures upon arrival.
Register patients, enter patient information, and verify insurance.
Collect copays, deductibles, and outstanding balances.
Answer phone calls and email inquiries from patients and administrative departments in a timely manner, directing or escalating inquiries as needed.
Contact patients for appointment reminders or scheduling purposes.
Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data entry, managing the electronic fax inbox, and providing general support to office personnel.
Maintain patient data confidentiality and stay current with HIPAA regulations.