Patient Service Representative - Physical Therapy - Polaris

Central Ohio Primary Care•Westerville, OH

12d•Onsite

About The Position

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. The role supports patients in person, via telehealth, and over the phone, and works with clinical staff and the rest of the team to meet patient and office needs. The representative handles patient check-in and registration, including entering patient information and verifying insurance. The role also collects copays, deductibles, and outstanding balances; responds to calls and email inquiries; contacts patients about reminders and scheduling; and performs clerical and general office support tasks. Patient data must be kept confidential, and the representative must stay current with HIPAA regulations.

Requirements

High school diploma or GED.
Excellent interpersonal and verbal communication skills and relationship-building abilities.
Strong organizational and written communication skills.
Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
Strong knowledge of HIPAA guidelines and patient privacy, with the ability to demonstrate a high level of confidentiality.
Ability to work independently and in a team environment and lead by example.
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

Nice To Haves

One year of administrative experience in a healthcare-related setting.

Responsibilities

Help ensure patients have a positive experience in person, through telehealth, and over the phone.
Communicate regularly with clinical staff and collaborate with the team to meet patient and office needs.
Greet patients and complete established check-in procedures.
Register patients, enter patient information, and verify insurance.
Collect copays, deductibles, and outstanding balances.
Answer patient and COPC administrative department phone calls and email inquiries in a timely manner; direct or escalate inquiries as needed.
Contact patients for appointment reminders or scheduling purposes.
Perform clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data input, managing the electronic fax inbox, and providing general support to office personnel.
Protect the confidentiality of patient data and stay current with HIPAA regulations.