Physical Therapy Patient Representative

VAIL-SUMMIT ORTHOPAEDICS PC•Frisco, CO

9d•$22 - $29

About The Position

The Patient Representative greets and assists patients and visitors and serves as a liaison between patients and medical support staff. This full-time position is Monday through Friday, 8 a.m. to 5 p.m. Work is primarily performed in a reception area and involves frequent contact with patients, including sick and injured people, with some exposure to communicable diseases. The work can be stressful and interruptive, and noise is usually moderate but can occasionally be loud. The role includes medical, dental, and vision benefits, paid time off, a 401(k), employer-sponsored short- and long-term disability coverage, and continuing education funds. The position’s duties include welcoming visitors, handling calls and appointments, checking patients in and out, collecting applicable payments, verifying benefits and prior authorization requirements, and completing administrative tasks involving patient records, reports, schedules, insurance registration, and other documents. The representative is expected to maintain an orderly work area, protect confidential information, follow company policies and safety practices, and perform other duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of work experience required.
Working knowledge of medical or billing office procedures, including the ability to access clinic information systems such as scheduling software, Electronic Medical Records software, and company email.
Ability to develop and maintain relationships and communicate calmly and clearly with patients, medical staff, and the public.
Knowledge of English grammar, spelling, and punctuation to interpret and follow oral and written instructions, keep detailed records, and sort and file materials alphabetically or numerically.
Knowledge of basic arithmetic to make simple calculations.
Ability to work under pressure, with interruptions and deadlines.

Nice To Haves

Some college preferred.
Customer service and/or clinical environment experience preferred.

Responsibilities

Greet people entering the establishment, determine the nature and purpose of their visit, and assist appropriately.
Answer, screen, or forward telephone calls; provide information, take messages, and schedule appointments.
Check patients in and out and receive payment for applicable services.
Verify and understand eligibility, benefits, and prior authorization requirements.
Perform administrative support tasks, including using scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, and other documents.
Maintain the work area and lobby in a neat and orderly manner.
Meet the Company’s expectations as described in the VSON Policies and Practices.
Maintain the confidentiality of Personal Identifiable Information (PII) in accordance with company policies and state and federal laws, including OHSA and HIPAA regulations.
Perform the job in accordance with all company safety practices.
Perform other duties as assigned.