Therapy Patient Services Representative - OSI Physical Therapy
About The Position
The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. Two full-time positions are available: one in West St. Paul and one Float position. The West St. Paul schedule is Monday 7:45 AM–5:15 PM, Tuesday through Thursday 7:00 AM–4:30 PM, and Friday 7:15 AM–11:15 AM. The Float schedule is Monday through Thursday 6:45 AM–4:15 PM and Friday 6:45 AM–10:45 AM. OSI Physical Therapy is a brand within the Therapy Department of TCO, the Orthopedic Division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. The organization’s mission is to give patients more control over their healthcare.
Requirements
- High school diploma, GED, or equivalent.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Customer service experience.
- Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
- Prompt and reliable attendance.
- Ability to work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
- Professional and respectful communication skills for in-person, telephone, and email interactions.
- Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
Nice To Haves
- Administrative or medical office experience.
Responsibilities
- Greet and register patients and collect co-payments, pre-payments, insurance information, and photo identification.
- Verify and document insurance information according to current business practices.
- Schedule new and existing patients accurately and promptly in the current practice management system.
- Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
- Prepare and manage charts.
- Maintain working knowledge of health care plan requirements and health plan networks.
- Communicate promptly with patients, families, and staff.
- Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
- Perform other assigned duties, which may include cleaning, laundry, rooming patients, and preparing patients for appointments.
- Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
- Maintain prompt and reliable attendance, work efficiently, handle interruptions, meet deadlines, and prioritize workload effectively.
- Communicate respectfully and professionally in face-to-face, phone, and email interactions, and apply logical thinking to define problems, establish facts, and draw valid conclusions.
Benefits
- Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
- All employees, regardless of hours worked, are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs, among other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
